ARE TODAY’S BUSINESS MODELS READY FOR TOMORROW’S CONSUMER?

The discussion is moderated by Faisal Abbas, Editor-in-Chief of Arab News, who introduces a panel of distinguished speakers including Sir Ben Elliott, founder of Quintessentially and Hawthorne Advisors, Frederick Court, Managing Partner at Felix Capital Partners, and Faraz Khalid, CEO of Noon.com. The conversation touches on the importance of creating value in business and aligning teams around a mission to deliver immense customer value. The entertainment industry is highlighted as an area where technology, including artificial intelligence, cannot replace the excitement of live events. The discussion also covers the rapid evolution of consumer expectations, with services like "Minutes" offering delivery in about 11 minutes. The potential for growth in the Saudi entertainment industry is noted, with the Riyadh season showcasing events like boxing matches and concerts. The role of AI in enhancing productivity without replacing human expertise is discussed, emphasizing the importance of personal relationships in high-touch services. The conversation also explores the potential for exporting creativity and technology from the region, drawing parallels with the growth of the European tech ecosystem.